Privacy Policy

This website, indokofee.com (the "Site"), is operated by PT Jayalindo Cahaya Sukses, trading as Indokofee ("Indokofee", "we", "us" or "our"), Jl. Cideng Timur No. 1A, Jakarta, Indonesia 10130. We are the controller of the personal data described in this policy. For any privacy question or request, contact info@indokofee.com or +62 816 1818 688.

This policy explains how we handle personal data collected through the Site, our proposal and newsletter forms, and related communications. It does not cover third-party websites or services that the Site links to. The Site is intended for business buyers.

Information you give us:

• Proposal requests: your name, company, email, country, coffee specification, shipment details and notes.
• Newsletter: your email address.
• Messages and calls: the content of emails and WhatsApp messages you send us, and the details you give when booking a call through our Google Calendar booking page.

Information collected automatically:

• Technical data that our hosting and content delivery providers process to deliver and secure the Site, such as IP address, browser type, device information and the time of each request.
• Only if you accept cookies: pages viewed, approximate location, device and browser type, how you reached the Site, and whether you sent a request.

Please do not send us sensitive personal data, such as health or religious information, or bank account details, through the Site. We never send the contents of our forms to analytics or advertising services.

• To respond to your requests, prepare proposals and samples, and enter into and perform contracts with you.
• To send the newsletter you signed up for.
• With your consent, to measure how the Site is used, measure the performance of our advertising, and show our advertising to people who have visited the Site.
• To operate, maintain and secure the Site, and to detect and prevent fraud, spam and misuse.
• To comply with legal obligations and to establish, exercise or defend legal claims.

We do not make decisions about you based solely on automated processing.

Depending on the purpose, we process personal data:

• to take steps at your request before entering into a contract, and to perform a contract;
• for our legitimate interests in running, marketing and securing our business, where those interests are not overridden by your rights;
• to comply with legal obligations; and
• with your consent, for the newsletter and for analytics and advertising cookies. You can withdraw consent at any time.

This reflects Indonesia's Personal Data Protection Law (Law No. 27 of 2022) and, for visitors in the European Economic Area or the United Kingdom, the GDPR and the UK GDPR.

We do not sell or rent personal data. We share it only as follows:

• Service providers acting on our behalf: Netlify (website hosting and storage of form submissions), Web3Forms (delivery of form submissions to our email), Google (a backup copy of form submissions through Google Forms, call booking through Google Calendar, and, only with your consent, Google Analytics and Google Ads) and unpkg (delivery of code the Site needs to run).
• Partners needed to fulfill an order, such as logistics, inspection, laboratory and certification providers.
• Professional advisers, such as lawyers, accountants and auditors, who are bound by confidentiality.
• Authorities, courts or other parties when required by law, or when needed to protect our rights, property or safety, or those of others.
• A buyer or successor of our business, if we are involved in a merger, acquisition or sale of assets.

WhatsApp, LinkedIn and Google Calendar process the data you give them under their own privacy policies. Google describes how it uses data from sites that use its services at policies.google.com/technologies/partner-sites.

Some of our providers process personal data outside Indonesia, including in the United States. When we transfer personal data, we rely on safeguards recognized by applicable law, such as the provider's contractual commitments, including standard contractual clauses where required.

We keep personal data only as long as needed for the purposes above:

• Requests that do not lead to business: up to 24 months after our last contact.
• Customer and contract records: for as long as Indonesian law requires.
• Newsletter email address: until you unsubscribe.
• Analytics data: up to 14 months.

We may keep data longer where needed to establish, exercise or defend legal claims.

Subject to applicable law, you can ask us to:

• give you access to, or a copy of, your personal data;
• correct inaccurate or incomplete data;
• delete your data;
• restrict or object to our use of it; and
• transfer it to another organization.

You can also withdraw your consent at any time, without affecting processing that took place before. To make a request, write to info@indokofee.com. We may need to verify your identity before acting on it, and we will respond within the time the law requires. You also have the right to complain to the data protection authority where you live or work.

You can stop the newsletter at any time by replying "unsubscribe" to any newsletter email or by writing to info@indokofee.com.

This Site sets analytics and advertising cookies only if you accept them in the cookie banner.

The ik-consent setting is strictly necessary to remember your choice, so it is stored without asking for consent. You can change your choice at any time with "Cookie settings" at the bottom of every page, or delete cookies in your browser settings. Rejecting cookies does not affect your use of the Site or your ability to send a request.

We use reasonable technical and organizational measures to protect personal data, and choose service providers with industry-standard security. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will notify affected people and authorities where the law requires.

The Site is intended for business users and is not directed at anyone under 18. We do not knowingly collect personal data from children.

We may update this policy from time to time. The date at the top shows the latest version. If we make significant changes, we will highlight them on the Site.

PT Jayalindo Cahaya Sukses (Indokofee), Jl. Cideng Timur No. 1A, Jakarta, Indonesia 10130 · info@indokofee.com · +62 816 1818 688